Support

SDSI provides free support services to active resellers and customers who have a maintenence agreement that includes technical support. We also provide free pre-sales assistance to users who are evaluating our products. At our discretion, we may also provide free support to other users of our software. SDSI also provides fee-based support for inactive resellers, or customers who are not supported by an existing reseller or have been directed to us by their reseller. Please contact our synergetic-data.com to establish an account.There are two ways to open a support ticket:

• Visit http://sdsi.freshdesk.com, our support ticket site.
• Email our synergetic-data.com, which opens a ticket at the above site.